Long Term Care

NAF Personnel ServicesMarch 08, 2019

Since February 2016, Long Term Care Insurance has been offered to all eligible Army NAF employees through the Federal Long Term Care Insurance Program (FLTCIP). Please visit FLTCIP for more specific information.


Eligible members will include

  • All Active Army NAF Employees

  • Retirees of Army NAF

  • Qualifying Relatives:

    • Current Spouses of eligible employees

    • Domestic Partners of eligible employees

    • Current Spouses of Retirees

    • Domestic Partners of eligible Retirees

    • Adult Children of living eligible employees and Retirees

    • Parents, Parents-in-law, and Step-parents of living eligible (active only) employees

Enrollment may be completed on-line, by phone or by mail. Premium payments will be processed either by Direct Bill or automatic bank withdrawal only.

Note: When asked to provide your agency or branch of service, please specify U.S. Army NAF.

You may access all information and enrollment forms on the FLTCIP website.

Prior to February 1, 2016, NAF employees carried Long Term Care coverage through CAN. If that’s you, you continue to be serviced as long as you remain in good standing with up-to-date payments.  

Although CNA websites have been removed, you can contact the company these ways:

  • By Phone
    Policyholder Services (non-claim): 800-262-4580
    Claim: 866-308-0278

  • By Mail

    • Correspondence (non-premium)
      CNA Group Long Term Care
      P.O. Box 13327
      Pensacola, FL 32591

    • Premium Payments
      CNA Group Long Term Care
      P.O. Box 644098
      Cincinnati, OH 45264-4098

  • By Fax
    Policyholder Services (non-claim): 877-914-2358
    Claim: 866-357-8479

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