Support

Food Trak


Caterease helpdesk


Kids Bowl Free

  • contact for support: Ty Szumigala, Business Builders / Kids Bowl Free
  • Phone: 1 (877) 841-4590
  • Fax: 1 (239)-389-6416
  • Email: tyszumigala10@gmail.com

Army RecTrac/CYMS Help Desk


Customer Payment Solution

Contact Information Listed below are the commonly used POCs for requesting assistance:

Merchant Services Military Help Desk

  • CONUS (United States): 1 (866) 428-4962 or 1 (603) 896-8333
  • OCONUS (Outside of the United States via International Toll Free Service Phone Numbers)
    • Japan: 00531-11-5046
    • Italy: 800-873068
    • Korea: 00798-1-1-004-5958
    • Germany: 0-800-100-7866
    • Belgium: 0800-7-6415
    • Netherlands: 0800-023-1058
Option 1 - Voice Approval Authorizations
Note all transactions must be entered into your credit card terminal or point of sale software once you have obtained an authorization code.
Option 2- To Order Supplies
Option 3- Technical Support Help Desk
The Technical Support Help Desk is available 24x7 Please use this option for general Inquiries such as:
  • Problems with Credit Card Terminals
  • Problems with Point of Sale Software
  • Batch Settlement
Option 4- Merchant Services Call Center
The Merchant Services Call Center is available 8:00 AM to 8:00 PM Eastern, standard Business Days or you may choose to email them instead at: CPS-Merchant_Services@chasepaymentech.com
This option should be used for general inquiries such as:
  • Merchant account information
  • Reporting or Funding Questions
  • Paymentech Online Reporting and Questions/Password Resets
  • Transaction History
  • Chargebacks
  • General Guidance

For Downloads and Technical Support on Terminals (VX520’s or VX680’s)

  • 1 (888) 354-3055
  • Belgium: 0800-7-6415
  • Netherlands: 0800-023-1058

IMCOM POCs are available to assist for matters related to

  • Request of new Terminal Division’s or new Terminal ID’s
  • TD change requests such as name, capture type, address, or phone number
  • Paymentech Online Reporting Requests
  • To escalate an unresolved issue

Health Care Information

November 29, 2019

Looking for information about your NAF health care plan? Learn more about your health benefits plan with DOD NAF. Resources include a library, informational videos, preventative medicine list, Docfind, and a variety of other online resources....

DOD Patron Expansion

November 14, 2019

Starting January 1, the Department of Defense (DOD) and Department of Homeland Security (DHS) are expanding commissary, military exchange, and morale, welfare, and recreation (MWR) retail privileges to Veterans who are former prisoners of war,...

November 13, 2019

Garrison Leader Family and MWR Resources

The following items provide an overview of Family and MWR, along with CYS information intended to promote Spouse Employment...

October 25, 2019

Sample Tournament Packet

Save time designing a tournament packet for your installation and use ours. The fillable template has customizable sections for you to input your...

October 24, 2019

Annual Green Fee Application Template

Save time on manual entry and utilize the fillable Annual Green Fee Application for your customers. This membership template has customizable...

October 16, 2019

NAF Open Enrollment: October 28 - November 29, 2019 -- Taking Care of You!

The Open Enrollment period will be here very soon! Monday, October 28 is the first day and it closes on Friday, November 29.  Open...

October 01, 2019

Build Your CYS Banner

Find the Recognition Plan and Badge Checklists on the CYS SharePoint Site under CYS- CYS Operations- Workforce Development-Resources-CYS...

August 23, 2019

Business and Recreation Division is proud to announce the FY18 Excellence in Management Award Winners

Panel members evaluated every nomination package and ranked them utilizing the point system in the selection criteria matrix.  The panel was...

June 13, 2019

Family and MWR Mentorship

Family and MWR Mentorship contributes to the personal and professional development of mentors and mentees alike! It connects them to exchange...

May 23, 2019

Are you a NAF Financial Manager? Are you interested in the DoD FM Certification Program?

Are you a NAF Financial Manager? Are you interested in the DoD FM Certification Program? Starting 6 May 2019 Non-Appropriated Fund (NAF)...