Food Trak

Caterease helpdesk

Kids Bowl Free

  • contact for support: Ty Szumigala, Business Builders / Kids Bowl Free
  • Phone: 1 (877) 841-4590
  • Fax: 1 (239)-389-6416
  • Email:

Army RecTrac/CYMS Help Desk

Customer Payment Solution

Contact Information Listed below are the commonly used POCs for requesting assistance:

Merchant Services Military Help Desk

  • CONUS (United States): 1 (866) 428-4962 or 1 (603) 896-8333
  • OCONUS (Outside of the United States via International Toll Free Service Phone Numbers)
    • Japan: 00531-11-5046
    • Italy: 800-873068
    • Korea: 00798-1-1-004-5958
    • Germany: 0-800-100-7866
    • Belgium: 0800-7-6415
    • Netherlands: 0800-023-1058
Option 1 - Voice Approval Authorizations
Note all transactions must be entered into your credit card terminal or point of sale software once you have obtained an authorization code.
Option 2- To Order Supplies
Option 3- Technical Support Help Desk
The Technical Support Help Desk is available 24x7 Please use this option for general Inquiries such as:
  • Problems with Credit Card Terminals
  • Problems with Point of Sale Software
  • Batch Settlement
Option 4- Merchant Services Call Center
The Merchant Services Call Center is available 8:00 AM to 8:00 PM Eastern, standard Business Days or you may choose to email them instead at:
This option should be used for general inquiries such as:
  • Merchant account information
  • Reporting or Funding Questions
  • Paymentech Online Reporting and Questions/Password Resets
  • Transaction History
  • Chargebacks
  • General Guidance

For Downloads and Technical Support on Terminals (VX520’s or VX680’s)

  • 1 (888) 354-3055
  • Belgium: 0800-7-6415
  • Netherlands: 0800-023-1058

IMCOM POCs are available to assist for matters related to

  • Request of new Terminal Division’s or new Terminal ID’s
  • TD change requests such as name, capture type, address, or phone number
  • Paymentech Online Reporting Requests
  • To escalate an unresolved issue