Support

Food Trak


Caterease helpdesk


Kids Bowl Free

  • contact for support: Ty Szumigala, Business Builders / Kids Bowl Free
  • Phone: 1 (877) 841-4590
  • Fax: 1 (239)-389-6416
  • Email: tyszumigala10@gmail.com

Army RecTrac/CYMS Help Desk


Customer Payment Solution

Contact Information Listed below are the commonly used POCs for requesting assistance:

Merchant Services Military Help Desk

  • CONUS (United States): 1 (866) 428-4962 or 1 (603) 896-8333
  • OCONUS (Outside of the United States via International Toll Free Service Phone Numbers)
    • Japan: 00531-11-5046
    • Italy: 800-873068
    • Korea: 00798-1-1-004-5958
    • Germany: 0-800-100-7866
    • Belgium: 0800-7-6415
    • Netherlands: 0800-023-1058
Option 1 - Voice Approval Authorizations
Note all transactions must be entered into your credit card terminal or point of sale software once you have obtained an authorization code.
Option 2- To Order Supplies
Option 3- Technical Support Help Desk
The Technical Support Help Desk is available 24x7 Please use this option for general Inquiries such as:
  • Problems with Credit Card Terminals
  • Problems with Point of Sale Software
  • Batch Settlement
Option 4- Merchant Services Call Center
The Merchant Services Call Center is available 8:00 AM to 8:00 PM Eastern, standard Business Days or you may choose to email them instead at: CPS-Merchant_Services@chasepaymentech.com
This option should be used for general inquiries such as:
  • Merchant account information
  • Reporting or Funding Questions
  • Paymentech Online Reporting and Questions/Password Resets
  • Transaction History
  • Chargebacks
  • General Guidance

For Downloads and Technical Support on Terminals (VX520’s or VX680’s)

  • 1 (888) 354-3055
  • Belgium: 0800-7-6415
  • Netherlands: 0800-023-1058

IMCOM POCs are available to assist for matters related to

  • Request of new Terminal Division’s or new Terminal ID’s
  • TD change requests such as name, capture type, address, or phone number
  • Paymentech Online Reporting Requests
  • To escalate an unresolved issue

Plug N Play WebXPress Interface for Credit Card Processing

April 03, 2019

Plug N Play is the middle ware software connecting the web payment with RecTrac and the Chase Banking System. It is virtually seamless to the customer, however it provides an important tracking and auditing trail for financial management.

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Recipe: Side, Sweet Potato Fries

March 29, 2019

Recipe: Side, Sweet Potato Fries (HAC) Yield: 1 portion Ingredients: Qty/UOM: Potato Fries, Sweet 3/8 in by ¾ in, Light Coated Frozen 7 oz. Instructions: *Cook...

March 29, 2019

Recipe: Side, Fruit Parfait 9 oz.

Recipe: Side, Fruit Parfait 9 oz. (HAC) Yield: 1 Portion Ingredients: Qty/UOM: Yogurt, Plain...

March 29, 2019

Recipe: Side, Fruit Cup 9 oz. (Melons)

Recipe: Side, Fruit Cup 9 oz. (Melons) (HAC) Yield: 1...

March 29, 2019

Recipe: Tomato Cilantro Salad- Batch

Recipe: Tomato Cilantro Salad- Batch (HAC) Yield: 12/3.25oz....

March 29, 2019

Recipe: Cucumbers Marinated- Batch

Recipe: Cucumbers Marinated- Batch (HAC) Yield: 12/2oz....

March 29, 2019

Recipe: Salad, Veggies “Banh Mi” Topping-Batch

Recipe: Salad, Veggies “Banh Mi” Topping-Batch (HAC) Yield: 12- 4oz. portions Ingredients: Qty....

March 29, 2019

Recipe: Salsa, Pico de Gallo Batch

Recipe: Salsa, Pico de Gallo Batch (HAC) Yield: 56 ounces Ingredients: Qty/UOM: Tomato,...

March 29, 2019

Recipe: Pickled Red Onions Batch

Recipe: Pickled Red Onions Batch (HAC) Yield: 24- 1 oz....

March 29, 2019

Recipe: Tzatziki Sauce (Fat Free)

Recipe: Tzatziki Sauce (Fat Free) (HAC) Yield: 30 – 1 oz....