Support

Food Trak


Caterease helpdesk


Kids Bowl Free

  • contact for support: Ty Szumigala, Business Builders / Kids Bowl Free
  • Phone: 1 (877) 841-4590
  • Fax: 1 (239)-389-6416
  • Email: tyszumigala10@gmail.com

Army RecTrac/CYMS Help Desk


Customer Payment Solution

Contact Information Listed below are the commonly used POCs for requesting assistance:

Merchant Services Military Help Desk

  • CONUS (United States): 1 (866) 428-4962 or 1 (603) 896-8333
  • OCONUS (Outside of the United States via International Toll Free Service Phone Numbers)
    • Japan: 00531-11-5046
    • Italy: 800-873068
    • Korea: 00798-1-1-004-5958
    • Germany: 0-800-100-7866
    • Belgium: 0800-7-6415
    • Netherlands: 0800-023-1058
Option 1 - Voice Approval Authorizations
Note all transactions must be entered into your credit card terminal or point of sale software once you have obtained an authorization code.
Option 2- To Order Supplies
Option 3- Technical Support Help Desk
The Technical Support Help Desk is available 24x7 Please use this option for general Inquiries such as:
  • Problems with Credit Card Terminals
  • Problems with Point of Sale Software
  • Batch Settlement
Option 4- Merchant Services Call Center
The Merchant Services Call Center is available 8:00 AM to 8:00 PM Eastern, standard Business Days or you may choose to email them instead at: CPS-Merchant_Services@chasepaymentech.com
This option should be used for general inquiries such as:
  • Merchant account information
  • Reporting or Funding Questions
  • Paymentech Online Reporting and Questions/Password Resets
  • Transaction History
  • Chargebacks
  • General Guidance

For Downloads and Technical Support on Terminals (VX520’s or VX680’s)

  • 1 (888) 354-3055
  • Belgium: 0800-7-6415
  • Netherlands: 0800-023-1058

IMCOM POCs are available to assist for matters related to

  • Request of new Terminal Division’s or new Terminal ID’s
  • TD change requests such as name, capture type, address, or phone number
  • Paymentech Online Reporting Requests
  • To escalate an unresolved issue
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Family and MWR Mentorship

June 13, 2019

Family and MWR Mentorship contributes to the personal and professional development of mentors and mentees alike! It connects them to exchange ideas and challenges, encourage each other, and expand their understanding of G9 and IMCOM. Mentees...

NAF Employees: New Health Plan Option for 2020

May 31, 2019

Join a call or attend a meeting to learn about the new plan option for 2020. Find out if the new plan is right for you. You and your family are invited to attend an informational meeting in-person or by phone to learn more. Choose a time...

May 23, 2019

Are you a NAF Financial Manager? Are you interested in the DoD FM Certification Program?

Are you a NAF Financial Manager? Are you interested in the DoD FM Certification Program? Starting 6 May 2019 Non-Appropriated Fund (NAF)...

May 14, 2019

Race To Summer Fun Bowling Promotion

IMCOM G9 Bowling is pleased to present the 2019 Race To Summer Fun Bowling promotion. The racing themed promotion will kick off June 1st and will...

April 03, 2019

Plug N Play WebXPress Interface for Credit Card Processing

Plug N Play is the middle ware software connecting the web payment with RecTrac and the Chase Banking System. It is virtually seamless to the...

March 29, 2019

Recipe: Side, Sweet Potato Fries

Recipe: Side, Sweet Potato Fries (HAC) Yield: 1 portion Ingredients: Qty/UOM: Potato Fries,...

March 29, 2019

Recipe: Side, Fruit Parfait 9 oz.

Recipe: Side, Fruit Parfait 9 oz. (HAC) Yield: 1 Portion Ingredients: Qty/UOM: Yogurt, Plain...

March 29, 2019

Recipe: Side, Fruit Cup 9 oz. (Melons)

Recipe: Side, Fruit Cup 9 oz. (Melons) (HAC) Yield: 1...

March 29, 2019

Recipe: Tomato Cilantro Salad- Batch

Recipe: Tomato Cilantro Salad- Batch (HAC) Yield: 12/3.25oz....

March 29, 2019

Recipe: Cucumbers Marinated- Batch

Recipe: Cucumbers Marinated- Batch (HAC) Yield: 12/2oz....