Support
Food Trak
Caterease helpdesk
- Email: help@caterease.com
- Phone: (239) 261-6617
Kids Bowl Free
- contact for support: Ty Szumigala, Business Builders / Kids Bowl Free
- Phone: 1 (877) 841-4590
- Fax: 1 (239)-389-6416
- Email: tyszumigala10@gmail.com
Army RecTrac/CYMS Help Desk
- Phone: 1 (800) 225-0107
- New VSI Army Support Portal (For Online Tickets, Knowledgebase and Chat)
Customer Payment Solution
Contact Information Listed below are the commonly used POCs for requesting assistance:
Merchant Services Military Help Desk
- CONUS (United States): 1 (866) 428-4962 or 1 (603) 896-8333
- OCONUS (Outside of the United States via International Toll Free Service Phone Numbers)
- Japan: 00531-11-5046
- Italy: 800-873068
- Korea: 00798-1-1-004-5958
- Germany: 0-800-100-7866
- Belgium: 0800-7-6415
- Netherlands: 0800-023-1058
- Option 1 - Voice Approval Authorizations
- Note all transactions must be entered into your credit card terminal or point of sale software once you have obtained an authorization code.
- Option 2- To Order Supplies
- Option 3- Technical Support Help Desk
The Technical Support Help Desk is available 24x7 Please use this option for general Inquiries such as:- Problems with Credit Card Terminals
- Problems with Point of Sale Software
- Batch Settlement
- Option 4- Merchant Services Call Center
- The Merchant Services Call Center is available 8:00 AM to 8:00 PM Eastern, standard Business Days or you may choose to email them instead at: CPS-Merchant_Services@chasepaymentech.com
This option should be used for general inquiries such as:- Merchant account information
- Reporting or Funding Questions
- Paymentech Online Reporting and Questions/Password Resets
- Transaction History
- Chargebacks
- General Guidance
For Downloads and Technical Support on Terminals (VX520’s or VX680’s)
- 1 (888) 354-3055
- Belgium: 0800-7-6415
- Netherlands: 0800-023-1058
IMCOM POCs are available to assist for matters related to
- Request of new Terminal Division’s or new Terminal ID’s
- TD change requests such as name, capture type, address, or phone number
- Paymentech Online Reporting Requests
- To escalate an unresolved issue