Support

Food Trak


Caterease helpdesk


Kids Bowl Free

  • contact for support: Ty Szumigala, Business Builders / Kids Bowl Free
  • Phone: 1 (877) 841-4590
  • Fax: 1 (239)-389-6416
  • Email: tyszumigala10@gmail.com

Army RecTrac/CYMS Help Desk


Customer Payment Solution

Contact Information Listed below are the commonly used POCs for requesting assistance:

Merchant Services Military Help Desk

  • CONUS (United States): 1 (866) 428-4962 or 1 (603) 896-8333
  • OCONUS (Outside of the United States via International Toll Free Service Phone Numbers)
    • Japan: 00531-11-5046
    • Italy: 800-873068
    • Korea: 00798-1-1-004-5958
    • Germany: 0-800-100-7866
    • Belgium: 0800-7-6415
    • Netherlands: 0800-023-1058
Option 1 - Voice Approval Authorizations
Note all transactions must be entered into your credit card terminal or point of sale software once you have obtained an authorization code.
Option 2- To Order Supplies
Option 3- Technical Support Help Desk
The Technical Support Help Desk is available 24x7 Please use this option for general Inquiries such as:
  • Problems with Credit Card Terminals
  • Problems with Point of Sale Software
  • Batch Settlement
Option 4- Merchant Services Call Center
The Merchant Services Call Center is available 8:00 AM to 8:00 PM Eastern, standard Business Days or you may choose to email them instead at: CPS-Merchant_Services@chasepaymentech.com
This option should be used for general inquiries such as:
  • Merchant account information
  • Reporting or Funding Questions
  • Paymentech Online Reporting and Questions/Password Resets
  • Transaction History
  • Chargebacks
  • General Guidance

For Downloads and Technical Support on Terminals (VX520’s or VX680’s)

  • 1 (888) 354-3055
  • Belgium: 0800-7-6415
  • Netherlands: 0800-023-1058

IMCOM POCs are available to assist for matters related to

  • Request of new Terminal Division’s or new Terminal ID’s
  • TD change requests such as name, capture type, address, or phone number
  • Paymentech Online Reporting Requests
  • To escalate an unresolved issue

NAF Open Enrollment: October 28 - November 29, 2019 -- Taking Care of You!

October 16, 2019

The Open Enrollment period will be here very soon! Monday, October 28 is the first day and it closes on Friday, November 29.  Open Enrollment is the time of year when NAF employees can make changes to their health and life insurance...

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Build Your CYS Banner

October 01, 2019

Find the Recognition Plan and Badge Checklists on the CYS SharePoint Site under CYS- CYS Operations- Workforce Development-Resources-CYS Recognition Plan        

August 23, 2019

Business and Recreation Division is proud to announce the FY18 Excellence in Management Award Winners

Panel members evaluated every nomination package and ranked them utilizing the point system in the selection criteria matrix.  The panel was...

June 13, 2019

Family and MWR Mentorship

Family and MWR Mentorship contributes to the personal and professional development of mentors and mentees alike! It connects them to exchange...

May 31, 2019

NAF Employees: New Health Plan Option for 2020

Join a call or attend a meeting to learn about the new plan option for 2020. Find out if the new plan is right for you. You and your...

May 23, 2019

Are you a NAF Financial Manager? Are you interested in the DoD FM Certification Program?

Are you a NAF Financial Manager? Are you interested in the DoD FM Certification Program? Starting 6 May 2019 Non-Appropriated Fund (NAF)...

April 03, 2019

Plug N Play WebXPress Interface for Credit Card Processing

Plug N Play is the middle ware software connecting the web payment with RecTrac and the Chase Banking System. It is virtually seamless to the...

March 29, 2019

Recipe: Side, Sweet Potato Fries

Recipe: Side, Sweet Potato Fries (HAC) Yield: 1 portion Ingredients: Qty/UOM: Potato Fries,...

March 29, 2019

Recipe: Side, Fruit Parfait 9 oz.

Recipe: Side, Fruit Parfait 9 oz. (HAC) Yield: 1 Portion Ingredients: Qty/UOM: Yogurt, Plain...

March 29, 2019

Recipe: Side, Fruit Cup 9 oz. (Melons)

Recipe: Side, Fruit Cup 9 oz. (Melons) (HAC) Yield: 1...